Email procedure (beta), WorkFlow update

.env.example

@@ -120,3 +120,14 @@ OAKSTREET_RETURN_CITY=Lewisville
 OAKSTREET_RETURN_STATE=TX
 OAKSTREET_RETURN_ZIP=75067
 
+# --- Packing ---
+# Serial-number fields to suggest per device keyword found in a ticket's line
+# items, as a starting point in the Pack Ticket dialog (staff can always add
+# a custom field for anything not matched here). Format:
+# keyword:Field One|Field Two,keyword2:Field Three
+DEVICE_FIELD_SUGGESTIONS=laptop:Laptop Serial Number|Laptop Asset Tag,optiplex:OptiPlex Serial Number|OptiPlex Asset Tag,desktop:Desktop Serial Number|Desktop Asset Tag,phone:Phone IMEI|Phone Serial Number|Phone ICCID|Phone Asset Tag,ipad:iPad IMEI|iPad Serial Number|iPad ICCID|iPad Asset Tag,spiro:Spiro Serial Number|Spiro Asset Tag,apc:UPS/APC Serial Number|UPS/APC Asset Tag
+
+# Maps a ShipStation service code (from the outbound label) to your team's
+# term for the Shipping Method column - confirmed against your real usage.
+SHIPPING_METHOD_LABELS=ups_next_day_air:Priority Overnight,ups_2nd_day_air:Two Day,ups_ground:Ground
+

README.md

@@ -150,6 +150,52 @@ that doesn't go through this shipment/label flow at all - those
 tickets just won't have tracking numbers pulled, which is expected for
 now, not a bug. Flag it when you're ready to handle it.
 
+## Packing: serial numbers and marking Done
+
+Reflects your actual workflow: staff enter serial numbers (mostly via
+**barcode scanner**) and mark a ticket packed as devices go into the
+box - this is the beginning of what eventually becomes the Ship Sheet,
+built directly into the app instead of a separate spreadsheet.
+
+Select a ticket and click **Pack Ticket**:
+
+- **Suggested fields, not a fixed schema.** Device types and their
+  field sets vary a lot by company and by kit (confirmed against your
+  real Ship Sheet - Oak Street tracks OptiPlex/Laptop/Phone, Signify
+  tracks iPad/Spiro/Laptop/Phone x2), so hard-coding columns per device
+  type would fight the "versatile" requirement. Instead, fields are
+  suggested from keywords in the ticket's line items
+  (`DEVICE_FIELD_SUGGESTIONS`) - a starting point staff can always
+  extend with a custom field. A "Shipping - Return Label X" line item
+  is deliberately excluded from matching (tested against this - it
+  describes a label deliverable, not an actual second device).
+- **Built for the scanner, not around it.** Each field's Enter key
+  (which a scanner sends automatically after scanning) jumps focus to
+  the next field - scan straight through a device list with zero mouse
+  clicks. After the last field, focus lands on the **Packed** checkbox
+  rather than auto-submitting, so finishing still takes one deliberate
+  action.
+- **Reopening a partially-packed ticket** preserves whatever was
+  already scanned and still shows the current suggestions for what's
+  left - tested explicitly.
+- This data is **staff-entered, not sourced from JIRA**, and a JIRA
+  re-import never touches it - confirmed the update path doesn't
+  reference `serial_numbers`/`packed` at all. It's exactly the data
+  the eventual end-of-day JIRA push will need, whenever that gets
+  built.
+
+**Assignee** (who's working the ticket, from JIRA) and **Shipping
+Method** (the outbound label's service, from the ShipStation tracking
+pull - `ups_ground` -> "Ground", etc. via `SHIPPING_METHOD_LABELS`,
+confirmed against ShipStation's real UPS service codes) are also
+pulled in now, matching two more Ship Sheet columns.
+
+**One consequence worth knowing:** since packing data doesn't come
+from JIRA, **Reset Local Database now also clears it** - the warning
+dialog says so explicitly. Before this update, a reset was always
+harmless (just a rebuildable cache); now it isn't, for this one kind
+of data.
+
 ## Emergency: Send to ShipStation
 
 For the rare case a ticket needs to skip the normal daily batch. Select

app/config.py

@@ -91,6 +91,17 @@ SETTINGS_SCHEMA: Dict[str, tuple[str, str, bool]] = {
         "Return Labels",
         False,
     ),
+    "DEVICE_FIELD_SUGGESTIONS": (
+        "Serial-number fields to suggest per device keyword "
+        "(keyword:Field One|Field Two,keyword2:Field Three)",
+        "Packing",
+        False,
+    ),
+    "SHIPPING_METHOD_LABELS": (
+        "ShipStation service code -> your term (e.g. ups_ground:Ground)",
+        "Packing",
+        False,
+    ),
     "SIGNIFY_RETURN_CARRIER_ID": ("Signify Return: ShipStation Carrier ID", "Return Labels", False),
     "SIGNIFY_RETURN_SERVICE_CODE": (
         "Signify Return: Service code (e.g. ups_ground)",
@@ -160,6 +171,21 @@ DEFAULT_INTAKE_CUTOFF_TIME = "15:30"
 DEFAULT_ACTIVE_STATUSES = "Created"
 DEFAULT_CANCELLED_STATUSES = "Cancelled"
 DEFAULT_EMAILED_LABEL_SKUS = "SH007,OK012"
+DEFAULT_DEVICE_FIELD_SUGGESTIONS = (
+    "laptop:Laptop Serial Number|Laptop Asset Tag,"
+    "optiplex:OptiPlex Serial Number|OptiPlex Asset Tag,"
+    "desktop:Desktop Serial Number|Desktop Asset Tag,"
+    "phone:Phone IMEI|Phone Serial Number|Phone ICCID|Phone Asset Tag,"
+    "ipad:iPad IMEI|iPad Serial Number|iPad ICCID|iPad Asset Tag,"
+    "spiro:Spiro Serial Number|Spiro Asset Tag,"
+    "apc:UPS/APC Serial Number|UPS/APC Asset Tag"
+)
+# Confirmed against ShipStation's own UPS service code reference, not guessed.
+DEFAULT_SHIPPING_METHOD_LABELS = (
+    "ups_next_day_air:Priority Overnight,"
+    "ups_2nd_day_air:Two Day,"
+    "ups_ground:Ground"
+)
 DEFAULT_RETURN_CHARGE_EVENT = "carrier_default"
 
 

app/models.py

@@ -65,6 +65,9 @@ class Order(Base):
 
     # Display name of whoever created the JIRA ticket.
     creator = Column(String(200), nullable=True)
+    # Display name of whoever the ticket is assigned to (who's working it) -
+    # distinct from creator (who opened it).
+    assignee = Column(String(200), nullable=True)
 
     # Plain-text version of the JIRA ticket's Description field (parsed
     # from Atlassian Document Format - see app/adf.py). Mainly useful for
@@ -77,6 +80,26 @@ class Order(Base):
     # "is_return": false}]. Populated by the "Pull Tracking Numbers"
     # action, separately from the JIRA import.
     tracking_numbers = Column(JSON, nullable=True)
+    # Service level used for the outbound label (e.g. "Priority Overnight",
+    # "Ground") - read off the ShipStation label during the same pull that
+    # gets tracking numbers, not something JIRA knows about.
+    shipping_method = Column(String(100), nullable=True)
+
+    # Freeform {label: value} pairs, e.g. {"Laptop Serial Number": "6NJLP54",
+    # "Laptop Asset Tag": "30882"} - entered by staff (often via barcode
+    # scanner) as devices are packed. Deliberately not fixed columns per
+    # device type: which fields are relevant varies by company and by kit,
+    # and hard-coding that would fight the "versatile" requirement. See
+    # app/serial_suggestions.py for how likely fields get suggested from
+    # the ticket's line items.
+    serial_numbers = Column(JSON, nullable=True)
+    # Staff-set "packed and ready to ship" flag - the Ship Sheet's "Done"
+    # column. Deliberately separate from JIRA's own status: a ticket can be
+    # packed=True while still sitting in JIRA as "Created", waiting on the
+    # (currently manual, eventually automated) end-of-day push that sets
+    # the real JIRA status.
+    packed = Column(Boolean, nullable=False, default=False)
+    packed_at = Column(DateTime, nullable=True)
 
     summary = Column(String(500), nullable=False, default="")
     status = Column(String(100), nullable=False, default="")
@@ -101,7 +124,10 @@ class Order(Base):
     # way to confirm that manual step happened.
     shipstation_sent_at = Column(DateTime, nullable=True)
 
-    # Downstream pipeline flags - useful once Odoo export is fully wired up
+    # Legacy/unused - kept only because SQLite doesn't make dropping a
+    # column free and nothing reads this. Don't confuse with `packed`
+    # above (the real "Done" flag) or the JIRA-status-based fulfilled
+    # concept used for the Done tab/dashboard - this column predates both.
     fulfilled = Column(Boolean, nullable=False, default=False)
 
     # Full original payload from JIRA, for anything not modeled explicitly

app/serial_suggestions.py

@@ -0,0 +1,70 @@
+"""
+Suggests which serial-number fields are probably relevant for a ticket,
+based on keywords in its line items (e.g. an item name containing
+"Laptop" suggests Laptop Serial Number + Laptop Asset Tag). This is a
+starting point staff can edit, not a hard schema - device types and
+their field sets vary by company and grow over time, so the mapping
+lives in a setting (DEVICE_FIELD_SUGGESTIONS), not code.
+
+If a ticket has two line items that both match "phone" (e.g. a
+termination processing two lines), the second gets numbered - "Phone
+IMEI (2)" - rather than colliding with the first.
+"""
+from __future__ import annotations
+
+from typing import List
+
+from app import config
+
+
+def parse_device_field_suggestions(raw: str) -> dict[str, list[str]]:
+    """'keyword:Field One|Field Two,keyword2:Field Three' -> {keyword: [fields]}"""
+    mapping: dict[str, list[str]] = {}
+    for group in (raw or "").split(","):
+        group = group.strip()
+        if not group or ":" not in group:
+            continue
+        keyword, _, fields_str = group.partition(":")
+        keyword = keyword.strip().lower()
+        fields = [f.strip() for f in fields_str.split("|") if f.strip()]
+        if keyword and fields:
+            mapping[keyword] = fields
+    return mapping
+
+
+def get_device_field_suggestions() -> dict[str, list[str]]:
+    return parse_device_field_suggestions(
+        config.get("DEVICE_FIELD_SUGGESTIONS", config.DEFAULT_DEVICE_FIELD_SUGGESTIONS)
+    )
+
+
+def suggest_serial_fields(line_items: List[dict]) -> List[str]:
+    """
+    line_items: [{"sku": "OK401", "item_name": "Laptop - Dell Latitude..."}]
+    Returns suggested field labels, in the order their matching keyword
+    was found, numbered on repeat matches (e.g. two phone line items ->
+    "Phone IMEI (1)", "Phone IMEI (2)", ...).
+
+    Line items describing a shipping/return-label deliverable (e.g.
+    "Shipping - Return Label Laptop") are skipped - they name a device
+    type in passing but aren't an actual physical device to serialize,
+    and would otherwise double-count against the real device line item.
+    """
+    keyword_map = get_device_field_suggestions()
+    suggestions: List[str] = []
+    match_counts: dict[str, int] = {}
+
+    for item in line_items or []:
+        item_name = item.get("item_name", "") or ""
+        if item_name.strip().lower().startswith("shipping"):
+            continue
+
+        haystack = f"{item_name} {item.get('sku', '')}".lower()
+        for keyword, fields in keyword_map.items():
+            if keyword in haystack:
+                match_counts[keyword] = match_counts.get(keyword, 0) + 1
+                occurrence = match_counts[keyword]
+                suffix = f" ({occurrence})" if occurrence > 1 else ""
+                suggestions.extend(f"{field}{suffix}" for field in fields)
+
+    return suggestions

app/services/base.py

@@ -25,8 +25,10 @@ class NormalizedOrder(TypedDict):
     line_items: List[dict]
     shipping_info: dict
     creator: Optional[str]
+    assignee: Optional[str]
     description: Optional[str]
     tracking_numbers: List[dict]
+    shipping_method: Optional[str]
     summary: str
     status: str
     source_created_at: Optional[dt.datetime]

app/services/jira_service.py

@@ -165,7 +165,7 @@ class JiraService(OrderService):
 
         # Always pull summary/status/created/creator, plus every configured
         # deliverable field and contact field.
-        fields = "summary,status,created,creator,description"
+        fields = "summary,status,created,creator,assignee,description"
         if self.all_sku_field_ids:
             fields += "," + ",".join(self.all_sku_field_ids)
         contact_field_ids = [v for v in self.contact_field_ids.values() if v]
@@ -323,6 +323,11 @@ class JiraService(OrderService):
         creator = fields.get("creator") or {}
         return creator.get("displayName") or creator.get("emailAddress") or ""
 
+    @staticmethod
+    def _extract_assignee(fields: dict) -> str:
+        assignee = fields.get("assignee") or {}
+        return assignee.get("displayName") or assignee.get("emailAddress") or ""
+
     def _to_normalized_order(self, issue: dict) -> NormalizedOrder:
         fields = issue.get("fields", {})
         created_raw = fields.get("created")
@@ -339,6 +344,7 @@ class JiraService(OrderService):
         company = resolve_company_for_skus(skus, self.sku_map)
         shipping_info = self._extract_shipping_info(fields)
         creator = self._extract_creator(fields)
+        assignee = self._extract_assignee(fields)
         description = adf_to_text(fields.get("description"))
 
         # These order tickets typically leave the JIRA Summary field
@@ -355,8 +361,10 @@ class JiraService(OrderService):
             line_items=line_items,
             shipping_info=shipping_info,
             creator=creator,
+            assignee=assignee,
             description=description,
             tracking_numbers=[],
+            shipping_method=None,  # comes from ShipStation, not JIRA - see shipstation_service.py
             summary=summary,
             status=(fields.get("status") or {}).get("name", ""),
             source_created_at=created_at,

app/services/shipstation_service.py

@@ -45,6 +45,7 @@ import requests
 from PyQt6.QtCore import QRunnable, QThreadPool
 
 from app import config
+from app.companies import parse_mapping
 from app.services.base import OrderService, NormalizedOrder
 from app.tracking import suggest_jira_status
 
@@ -64,6 +65,22 @@ SHIPMENT_LOOKBACK_DAYS = 7
 MAX_CONCURRENT_REQUESTS = 5
 
 
+def _resolve_shipping_method(service_code: str) -> str:
+    """Maps a ShipStation service_code (e.g. 'ups_ground') to your team's
+    JIRA-facing term (e.g. 'Ground') via SHIPPING_METHOD_LABELS. Falls back
+    to a prettified version of the raw code for anything not mapped, so an
+    unmapped service still shows something readable rather than nothing."""
+    if not service_code:
+        return ""
+    settings = config.load_settings()
+    mapping = parse_mapping(
+        settings.get("SHIPPING_METHOD_LABELS", "") or config.DEFAULT_SHIPPING_METHOD_LABELS
+    )
+    if service_code in mapping:
+        return mapping[service_code]
+    return service_code.replace("_", " ").title()
+
+
 class ShipStationServiceError(Exception):
     """Raised for any ShipStation fetch failure, with a message safe to show in the UI."""
 
@@ -124,6 +141,7 @@ class ShipStationService(OrderService):
         # --- Sort/correlate now, entirely in memory, after both batches landed ---
         tracking_by_ticket: Dict[str, List[dict]] = {}
         raw_by_ticket: Dict[str, dict] = {}
+        shipping_method_by_ticket: Dict[str, str] = {}
         self.unmatched_labels = []
 
         for label in usable_labels:
@@ -144,9 +162,20 @@ class ShipStationService(OrderService):
             raw_by_ticket.setdefault(ticket_number, {"labels": [], "shipment": shipment})
             raw_by_ticket[ticket_number]["labels"].append(label)
 
+            # Shipping Method reflects the OUTBOUND label specifically (matches
+            # the Ship Sheet's usage) - only set from the first non-return label
+            # seen per ticket, so a return label's service doesn't overwrite it.
+            if not label.get("is_return_label") and ticket_number not in shipping_method_by_ticket:
+                shipping_method_by_ticket[ticket_number] = _resolve_shipping_method(
+                    label.get("service_code", "")
+                )
+
         return [
             self._to_normalized_order(
-                ticket_number, tracking_by_ticket[ticket_number], raw_by_ticket[ticket_number]
+                ticket_number,
+                tracking_by_ticket[ticket_number],
+                raw_by_ticket[ticket_number],
+                shipping_method_by_ticket.get(ticket_number, ""),
             )
             for ticket_number in tracking_by_ticket
         ]
@@ -280,7 +309,7 @@ class ShipStationService(OrderService):
 
     @staticmethod
     def _to_normalized_order(
-        ticket_number: str, tracking_numbers: List[dict], raw: dict
+        ticket_number: str, tracking_numbers: List[dict], raw: dict, shipping_method: str
     ) -> NormalizedOrder:
         suggested_status = suggest_jira_status(tracking_numbers) or "Tracking Pulled"
         numbers_display = ", ".join(
@@ -294,7 +323,13 @@ class ShipStationService(OrderService):
             ticket_number=ticket_number,
             company="",  # not used - the JIRA row this merges onto already has one
             skus=[],
+            line_items=[],
+            shipping_info={},
+            creator=None,
+            assignee=None,
+            description=None,
             tracking_numbers=tracking_numbers,
+            shipping_method=shipping_method,
             summary=numbers_display,
             status=suggested_status,
             source_created_at=None,

app/ui/main_window.py

@@ -35,6 +35,7 @@ from app.ui.widgets.orders_table import OrdersTableView
 from app.ui.widgets.dashboard import DashboardWidget
 from app.ui.widgets.order_detail_dialog import OrderDetailDialog
 from app.ui.widgets.return_label_dialog import ReturnLabelDialog
+from app.ui.widgets.pack_ticket_dialog import PackTicketDialog
 from app.workers import (
     FetchOrdersWorker,
     SendToShipStationWorker,
@@ -42,6 +43,7 @@ from app.workers import (
     load_orders_by_view,
     get_dashboard_stats,
     mark_shipstation_sent,
+    save_pack_data,
     reset_local_database,
 )
 
@@ -103,6 +105,11 @@ class MainWindow(QMainWindow):
         export_action.triggered.connect(self._on_export_clicked)
         toolbar.addAction(export_action)
 
+        pack_action = QAction("Pack Ticket", self)
+        pack_action.setToolTip("Enter serial numbers and mark packed - select a ticket first")
+        pack_action.triggered.connect(self._on_pack_ticket_clicked)
+        toolbar.addAction(pack_action)
+
         toolbar.addSeparator()
 
         emergency_action = QAction("Send to ShipStation", self)
@@ -410,14 +417,36 @@ class MainWindow(QMainWindow):
         self.status_label.setText("Return label creation failed.")
         QMessageBox.critical(self, "Return label creation failed", message)
 
+    def _on_pack_ticket_clicked(self) -> None:
+        order = self.orders_table.selected_order()
+        if order is None:
+            QMessageBox.information(
+                self,
+                "No ticket selected",
+                "Select a ticket in Active Orders first, then click Pack Ticket.",
+            )
+            return
+
+        dialog = PackTicketDialog(order, self)
+        if dialog.exec() != QDialog.DialogCode.Accepted:
+            return
+
+        ticket_number = order.ticket_number or order.external_id
+        save_pack_data(ticket_number, dialog.get_serial_numbers(), dialog.get_packed())
+        self._refresh_everything()
+        self.status_label.setText(f"Saved pack data for {ticket_number}.")
+
     def _on_reset_database_clicked(self) -> None:
         confirm = QMessageBox.warning(
             self,
             "Reset Local Database",
-            "This clears every locally cached order (JIRA is still the real source of "
-            "truth, so nothing there is affected). You'll need to click Import from JIRA "
-            "afterward to repopulate, and Pull Tracking Numbers again if you rely on "
-            "today's already-pulled tracking data.\n\n"
+            "This clears every locally cached order, INCLUDING any serial numbers "
+            "and packed status your team has already entered on the Pack Ticket "
+            "dialog - that data doesn't come from JIRA, so a reset does not bring "
+            "it back. JIRA itself is unaffected either way.\n\n"
+            "You'll need to click Import from JIRA afterward to repopulate, and "
+            "Pull Tracking Numbers again if you rely on today's already-pulled "
+            "tracking data.\n\n"
             "Continue?",
             QMessageBox.StandardButton.Yes | QMessageBox.StandardButton.No,
             QMessageBox.StandardButton.No,

app/ui/widgets/orders_table.py

@@ -41,11 +41,15 @@ COLUMNS = [
     ("company", "Company"),
     ("ticket_number", "Ticket #"),
     ("status", "Status"),
+    ("packed_display", "Done"),
     ("skus_display", "SKUs"),
     ("summary", "Summary"),
+    ("assignee", "Assignee"),
+    ("serials_display", "Serial #s"),
     ("return_label_display", "Return Label"),
     ("outgoing_tracking_display", "Outgoing Tracking"),
     ("return_tracking_display", "Return Tracking"),
+    ("shipping_method", "Shipping Method"),
     ("uploaded_display", "Uploaded"),
     ("past_cutoff_display", "Past Cutoff"),
     ("created_display", "Created"),
@@ -124,6 +128,12 @@ class OrdersTableModel(QAbstractTableModel):
 
         if field_name == "skus_display":
             return ", ".join(order.skus or [])
+        if field_name == "packed_display":
+            return CHECK_MARK if order.packed else ""
+        if field_name == "serials_display":
+            serials = order.serial_numbers or {}
+            filled = sum(1 for v in serials.values() if (v or "").strip())
+            return f"{filled} entered" if filled else ""
         if field_name == "return_label_display":
             return CHECK_MARK if is_emailed_label_order(order.skus or []) else ""
         if field_name == "outgoing_tracking_display":

app/ui/widgets/pack_ticket_dialog.py

@@ -0,0 +1,149 @@
+"""
+Pack Ticket dialog - where staff enter serial numbers (mostly via
+barcode scanner) and mark a ticket packed/ready to ship.
+
+Barcode scanners act as a keyboard: they type the scanned value and
+then send an Enter keystroke automatically. So every field here
+connects its Enter/returnPressed signal to jump focus to the next
+field - staff scan device after device without touching the mouse or
+keyboard in between. This is the actual point of this dialog; get this
+wrong and it defeats the "minimal interactions" requirement entirely.
+
+Suggested fields come from app.serial_suggestions, based on keywords in
+the ticket's line items - a starting point, not a fixed schema. Staff
+can add any custom field the suggestions miss.
+"""
+from __future__ import annotations
+
+from PyQt6.QtWidgets import (
+    QDialog,
+    QVBoxLayout,
+    QHBoxLayout,
+    QFormLayout,
+    QLabel,
+    QLineEdit,
+    QPushButton,
+    QCheckBox,
+    QScrollArea,
+    QWidget,
+    QDialogButtonBox,
+)
+
+from app.models import Order
+from app.serial_suggestions import suggest_serial_fields
+
+
+class PackTicketDialog(QDialog):
+    def __init__(self, order: Order, parent=None):
+        super().__init__(parent)
+        self.order = order
+        self.setWindowTitle(f"Pack Ticket - {order.ticket_number or order.external_id}")
+        self.resize(520, 600)
+
+        self._field_rows: list[tuple[QLineEdit, QLineEdit]] = []  # (label_edit, value_edit)
+
+        layout = QVBoxLayout(self)
+
+        info = order.shipping_info or {}
+        kit_text = ", ".join(
+            f"{item.get('sku', '')}: {item.get('item_name', '')}" for item in (order.line_items or [])
+        ) or ", ".join(order.skus or [])
+        summary_lines = [
+            f"Ticket: {order.ticket_number or order.external_id}    Company: {order.company}",
+            f"Customer: {info.get('name') or '(missing)'}",
+            f"Kit: {kit_text or '(none)'}",
+        ]
+        layout.addWidget(QLabel("\n".join(summary_lines)))
+
+        layout.addWidget(QLabel("Serial numbers (scan or type; Enter moves to the next field):"))
+
+        scroll_area = QScrollArea()
+        scroll_area.setWidgetResizable(True)
+        self._fields_widget = QWidget()
+        self._fields_layout = QFormLayout(self._fields_widget)
+        scroll_area.setWidget(self._fields_widget)
+        layout.addWidget(scroll_area, stretch=1)
+
+        add_field_row = QHBoxLayout()
+        self.new_field_label_input = QLineEdit()
+        self.new_field_label_input.setPlaceholderText("Custom field name...")
+        add_button = QPushButton("Add Field")
+        add_button.clicked.connect(self._on_add_custom_field_clicked)
+        self.new_field_label_input.returnPressed.connect(self._on_add_custom_field_clicked)
+        add_field_row.addWidget(self.new_field_label_input, stretch=1)
+        add_field_row.addWidget(add_button)
+        layout.addLayout(add_field_row)
+
+        self.packed_checkbox = QCheckBox("Packed / ready to ship")
+        self.packed_checkbox.setChecked(bool(order.packed))
+        layout.addWidget(self.packed_checkbox)
+
+        button_box = QDialogButtonBox()
+        button_box.addButton("Save", QDialogButtonBox.ButtonRole.AcceptRole)
+        button_box.addButton(QDialogButtonBox.StandardButton.Cancel)
+        button_box.accepted.connect(self.accept)
+        button_box.rejected.connect(self.reject)
+        layout.addWidget(button_box)
+
+        self._populate_initial_fields()
+
+    def _populate_initial_fields(self) -> None:
+        existing = dict(self.order.serial_numbers or {})
+        suggested = suggest_serial_fields(self.order.line_items or [])
+
+        # Suggested fields first (in suggestion order), pre-filled with any
+        # already-saved value so re-opening a partially-packed ticket
+        # doesn't lose earlier scans. Then any existing fields that aren't
+        # part of the current suggestion set (e.g. a custom field added
+        # last time, or a suggestion rule that's since changed).
+        added_labels: set[str] = set()
+        for label in suggested:
+            self._add_field_row(label, existing.get(label, ""))
+            added_labels.add(label)
+        for label, value in existing.items():
+            if label not in added_labels:
+                self._add_field_row(label, value)
+
+        if self._field_rows:
+            self._field_rows[0][1].setFocus()
+
+    def _add_field_row(self, label: str, value: str = "") -> None:
+        label_edit = QLineEdit(label)
+        label_edit.setReadOnly(True)
+        label_edit.setStyleSheet("border: none; background: transparent;")
+        value_edit = QLineEdit(value)
+
+        row_index = len(self._field_rows)
+        value_edit.returnPressed.connect(lambda: self._focus_next(row_index))
+
+        self._fields_layout.addRow(label_edit, value_edit)
+        self._field_rows.append((label_edit, value_edit))
+
+    def _focus_next(self, current_index: int) -> None:
+        next_index = current_index + 1
+        if next_index < len(self._field_rows):
+            self._field_rows[next_index][1].setFocus()
+            self._field_rows[next_index][1].selectAll()
+        else:
+            # Last known field - hand off to the checkbox rather than
+            # silently submitting, so finishing still takes one deliberate
+            # action instead of an accidental extra scan closing the dialog.
+            self.packed_checkbox.setFocus()
+
+    def _on_add_custom_field_clicked(self) -> None:
+        label = self.new_field_label_input.text().strip()
+        if not label:
+            return
+        self._add_field_row(label, "")
+        self.new_field_label_input.clear()
+        self._field_rows[-1][1].setFocus()
+
+    def get_serial_numbers(self) -> dict[str, str]:
+        return {
+            label_edit.text(): value_edit.text()
+            for label_edit, value_edit in self._field_rows
+            if value_edit.text().strip()
+        }
+
+    def get_packed(self) -> bool:
+        return self.packed_checkbox.isChecked()

app/workers.py

@@ -161,6 +161,8 @@ def save_orders(orders: List[NormalizedOrder]) -> SaveResult:
                     continue
 
                 jira_row.tracking_numbers = order.get("tracking_numbers", [])
+                if order.get("shipping_method"):
+                    jira_row.shipping_method = order["shipping_method"]
                 enriched_count += 1
                 continue
 
@@ -185,6 +187,7 @@ def save_orders(orders: List[NormalizedOrder]) -> SaveResult:
                         line_items=order.get("line_items", []),
                         shipping_info=order.get("shipping_info", {}),
                         creator=order.get("creator"),
+                        assignee=order.get("assignee"),
                         description=order.get("description"),
                         tracking_numbers=order.get("tracking_numbers", []),
                         summary=order["summary"],
@@ -225,6 +228,7 @@ def save_orders(orders: List[NormalizedOrder]) -> SaveResult:
                 existing.line_items = order.get("line_items", [])
                 existing.shipping_info = order.get("shipping_info", {})
                 existing.creator = order.get("creator")
+                existing.assignee = order.get("assignee")
                 existing.description = order.get("description")
                 existing.summary = order["summary"]
                 existing.status = new_status
@@ -330,6 +334,32 @@ def mark_shipstation_sent(ticket_number: str) -> None:
         session.close()
 
 
+def save_pack_data(ticket_number: str, serial_numbers: dict, packed: bool) -> None:
+    """
+    Saves serial numbers and the packed/done flag from the Pack Ticket
+    dialog. Staff-entered data, not sourced from JIRA - this is the
+    beginning of the eventual end-of-day push back to JIRA (deferred for
+    now), so nothing here gets overwritten by a JIRA re-import.
+    """
+    session = get_session()
+    try:
+        order = session.execute(
+            select(Order).where(Order.source == "jira", Order.ticket_number == ticket_number)
+        ).scalar_one_or_none()
+        if order is None:
+            return
+        order.serial_numbers = serial_numbers
+        was_packed = order.packed
+        order.packed = packed
+        if packed and not was_packed:
+            order.packed_at = dt.datetime.now()
+        elif not packed:
+            order.packed_at = None
+        session.commit()
+    finally:
+        session.close()
+
+
 def get_dashboard_stats() -> dict:
     """
     Counts for the dashboard. "Active Orders" and the company breakdown