Email procedure (beta), WorkFlow update

app/models.py

@@ -65,6 +65,9 @@ class Order(Base):
 
     # Display name of whoever created the JIRA ticket.
     creator = Column(String(200), nullable=True)
+    # Display name of whoever the ticket is assigned to (who's working it) -
+    # distinct from creator (who opened it).
+    assignee = Column(String(200), nullable=True)
 
     # Plain-text version of the JIRA ticket's Description field (parsed
     # from Atlassian Document Format - see app/adf.py). Mainly useful for
@@ -77,6 +80,26 @@ class Order(Base):
     # "is_return": false}]. Populated by the "Pull Tracking Numbers"
     # action, separately from the JIRA import.
     tracking_numbers = Column(JSON, nullable=True)
+    # Service level used for the outbound label (e.g. "Priority Overnight",
+    # "Ground") - read off the ShipStation label during the same pull that
+    # gets tracking numbers, not something JIRA knows about.
+    shipping_method = Column(String(100), nullable=True)
+
+    # Freeform {label: value} pairs, e.g. {"Laptop Serial Number": "6NJLP54",
+    # "Laptop Asset Tag": "30882"} - entered by staff (often via barcode
+    # scanner) as devices are packed. Deliberately not fixed columns per
+    # device type: which fields are relevant varies by company and by kit,
+    # and hard-coding that would fight the "versatile" requirement. See
+    # app/serial_suggestions.py for how likely fields get suggested from
+    # the ticket's line items.
+    serial_numbers = Column(JSON, nullable=True)
+    # Staff-set "packed and ready to ship" flag - the Ship Sheet's "Done"
+    # column. Deliberately separate from JIRA's own status: a ticket can be
+    # packed=True while still sitting in JIRA as "Created", waiting on the
+    # (currently manual, eventually automated) end-of-day push that sets
+    # the real JIRA status.
+    packed = Column(Boolean, nullable=False, default=False)
+    packed_at = Column(DateTime, nullable=True)
 
     summary = Column(String(500), nullable=False, default="")
     status = Column(String(100), nullable=False, default="")
@@ -101,7 +124,10 @@ class Order(Base):
     # way to confirm that manual step happened.
     shipstation_sent_at = Column(DateTime, nullable=True)
 
-    # Downstream pipeline flags - useful once Odoo export is fully wired up
+    # Legacy/unused - kept only because SQLite doesn't make dropping a
+    # column free and nothing reads this. Don't confuse with `packed`
+    # above (the real "Done" flag) or the JIRA-status-based fulfilled
+    # concept used for the Done tab/dashboard - this column predates both.
     fulfilled = Column(Boolean, nullable=False, default=False)
 
     # Full original payload from JIRA, for anything not modeled explicitly