EOD and Carryover tickets added

app/schedule.py

@@ -0,0 +1,38 @@
+"""
+Daily intake-window helpers.
+
+Intake runs on a schedule (8AM-3:30PM by default), so it's useful to
+know when a ticket arrived relative to the cutoff - a ticket created
+after INTAKE_CUTOFF_TIME didn't have a full window to get processed
+same-day, which helps explain carryover rather than just seeing it as
+unexplained backlog.
+"""
+from __future__ import annotations
+
+import datetime as dt
+from typing import Optional
+
+from app import config
+
+
+def parse_cutoff_time(raw: str) -> Optional[dt.time]:
+    raw = (raw or "").strip()
+    if not raw:
+        return None
+    try:
+        hour_str, minute_str = raw.split(":")
+        return dt.time(int(hour_str), int(minute_str))
+    except (ValueError, TypeError):
+        return None
+
+
+def get_cutoff_time() -> Optional[dt.time]:
+    return parse_cutoff_time(
+        config.get("INTAKE_CUTOFF_TIME", config.DEFAULT_INTAKE_CUTOFF_TIME)
+    )
+
+
+def is_past_cutoff(created_at: Optional[dt.datetime], cutoff: Optional[dt.time]) -> bool:
+    if not created_at or not cutoff:
+        return False
+    return created_at.time() > cutoff